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Learn how to eliminate blind spots and unlock access to knowledge and insights for customer support teams

Your enterprise is sitting on a gold mine of customer information, but search or tagging functions don’t have the capability to surface the right granular insights or knowledge at the right time and place. 

In this webinar, Sariel Moshe, xFind’s Chief Product Officer, talks with Kai Altenfelder of the  consultancy pro accessio about how automated knowledge retrieval and insight discovery can connect customer support teams with the understanding they need. This enables smooth KCS implementations and can transform customer support into a strategic growth center for the enterprise.

In this webinar, you will learn:

• What are the main barriers to successful knowledge retrieval
• How to discover what your customers really want
• How to stop the dependency on metadata and tagging
• The fastest ways to flag, fix, and reuse valuable content
• Tools to help you become KCS wizards!