Proactive Knowledge Discovery

Empowering Customer Support teams

Lower time to resolution

Raise CSAT

Reduce training time

Request a demo

Don’t waste time searching for organizational knowledge – let knowledge come to you.

xFind accompanies the agent throughout a ticket, and automatically delivers the most relevant, updated information across all departments and knowledge bases, right to their screen

Receive a customer inquiry

xFind presents smart suggestions

Click and serve in seconds

Integrations

Powered by your knowledge systems

“Cold start”

“Cold start”

Value from day-1, no need for tags or training

One-click-install

One-click-install

Zendesk and Salesforce Apps

Security

Security

ISO 27001 certified

Proven Technology

Cutting-edge Information Retrieval and Machine Learning algorithms developed by Technion researchers.

Multi Signal retrieval – analyzes various angles of the information, for true contextual relevance

Relevance engine – indicates when xFind retrieves highly relevant information

Up to 90% retrieval accuracy, improves with use

Why we built xFind?

Customers are accustomed to quick, accurate answers with minimal human interaction. Yet some inquiries still require human analysis by support/success agents. xFind empowers support agents to perform at the highest level, and removes customer frustration even in the hardest cases to crack.

Reducing response times

"In the 6 months we've used xFind, support ticket response times have decreased by 12%"

(Keith De-Lin, Innovid Technical Support Manager)

Helping Juniors perform like Seniors

"xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time"

(Keith De-Lin, Innovid Technical Support Manager)

Reducing response times

"In the 6 months we've used xFind, support ticket response times have decreased by 12%"

(Keith De-Lin, Innovid Technical Support Manager)

Helping Juniors perform like Seniors

"xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time"

(Keith De-Lin, Innovid Technical Support Manager)

Reducing response times

"In the 6 months we've used xFind, support ticket response times have decreased by 12%"

(Keith De-Lin, Innovid Technical Support Manager)

Helping Juniors perform like Seniors

"xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time"

(Keith De-Lin, Innovid Technical Support Manager)

Let’s get started

Request a demo