xFind has been acquired by SupportLogic! Check out the news here
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A fusion of GPT and NLP technologies for your customer service or enterprise support organization
Our advanced AI delivers to agents the relevant answers, backed by explicit data sources, needed to resolve customer issues, saving up to 50% of time searching for answers.
Supercharge your customer portal and chatbot with the most relevant enterprise knowledge and concise answers, deflecting customer support cases by up to 30%.
Monitor support engineers' case handling and measure cost savings over time. Establish benchmarks and best practices among service engineers.
• FEATURES
Federated Search
Ability to search across different data sources, such as databases, intranets and applications.
File Types
Offers search for a variety of file types.
Global Language Support
Ability to search in multiple languages without any additional work required.
• FEATURES
Typo Tolerance
Ability of search to handle typos.
Faceted Search
Allows the end user to filter and refine search results.
Synonyms
Ability to define synonyms for search terms.
Natural Language
Allows the user to search in a natural, intuitive manner.
• FEATURES
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allow the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
xFind uses the highest-quality security frameworks to ensure you
and your customers’ data are safe and secure.
